"I never got an alert"is not a claim, it is a record.
Every attempt on every channel writes its own row: when, to which channel, with what result, and on which try. Instead of guessing, you read the record of that moment.
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The statuses you will see
Delivered
The destination service accepted the message.
Failed
It was still not accepted after every retry; the error is recorded beside it.
Suppressed
Deliberately not sent — a maintenance window was open, or the incident had recovered before the attempt.
Out of allowance
The month's send allowance was spent; this row separates "did not arrive" from "we did not send".
What sits beside each row
The channel name at the time
Rename a channel later and the history still shows what it was called then.
Attempt number
You can tell a first-try delivery from one that took several retries.
The related incident
From there you reach the incident this alert was sent for.
Where this stops
Delivered means accepted
The destination took the message; whether a person read it is beyond our reach.
Retention follows your plan
History is kept for your plan's retention window and removed beyond it.
Related features
End the argument with a record
Connect a channel, send a test, and see exactly what the history writes down.
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